FAQ

Q: How can I order from you?

A: Thank you for choosing us and your interest in our products. If you are confused about how to place your order or you have difficulties navigating on our page, please follow the steps below:
On the page
1) Click the ‘Shop’ button and select the category of your liking,
2) Click the product you would like to purchase,
3) Select the desired colour and size, then click ‘Add to cart’,
4) Click the ‘My cart’ button, apply the discount code if you have one, then click ‘Check out’.
5) Fill in the requested information, press ‘Continue to shipping method’, select Free worldwide shipping, press ‘Continue to payment method’, select your preferred one and click ‘complete order’,
6) Please be attentive when filling your email address, we will send your order confirmation and tracking number there later.
7) You have placed  your order successfully :)
How long will my order take to arrive?

Overall a package shouldn't take more than 2-30 days to arrive(after fulfillment) and typical shipping times in the U.S.A Is 2-3 days and the rest of the world 10-30 business days .

What do you mean by fulfillment and how long does it 

Fulfillment is the process were we get your order together and send it to our courier company who will ship your package out to you.This process may take up to 7 working days. .

 What happens if a package isn't delivered to me, but the tracking states that it did?

We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - We would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a your address. You should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch." .

Q: Where are you from?

A: We are an US And EU based online exclusive shop. We do worldwide deliveries, and the shipping is free in the USA And All EU countries  We ship directly from our our fulfillment centers in USA and Latvia.

Q: Is there a local shop where I can check your merchandise in person?

A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.

Q: Can I pay cash/What is the method of payment?

A: 1. Paying with PayPal:
With PayPal, you can send payment quickly and securely online.
Through PayPal, you can pay with credit card, debit card, or bank account balance.
Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Payment is traceable. You can trace the status of your payment using your PayPal account.Payment does not require you to use your credit card online (you can transfer directly from your bank account). thewrestlehubstore.com doesn’t receive your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
Unfortunately, cash-on-delivery payments are not accepted for security reasons. All payment information is confidential and secure.
Q: I made mistake in my order, can I change it?
A: Please always double check if you have placed your order correctly. Please alert us about any modification requests maximally 24 Hours after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.

Q: I mistyped my shipping address, what can I do?

A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally two days after you have placed your order.  

Q: Can I use a PO Box or APO/FPO military address?

A: For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.
So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

Q: Is it possible to pay in other currency than US dollars?

A: Every payment is executed through bank transactions, therefore  the currency exchange is automated and fixed to the exchange rate of the National Bank. You can change the currency view in the bottom left corner of the screen. This is informative only, at the checkout it'll display the amount in USD.

Q: Why does the shipping begin several days after I have placed my order?

A: After we receive your order, we conduct control checks in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item's stock status.

Q: Why split an order into several orders?

A: Here are some reasons:
- The order has too many products and they all don’t fit into one box.
- Some products in the order are backordered
- Some products in the order didn’t pass 1st time quality 
checking, and on it’s 2nd time quality checking.
- Some items are out of stock temporarily.

Q: Do I have to pay any extra charges?

A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

Please mind the following:

We have no control over these charges and cannot predict the amount. For further information please send an email to us;
Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
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